My mother is very independent. Would she be giving up some of her independence by subscribing to Lifeline?
Just the opposite is true. A recent clinical study proved that Lifeline users were 10 times less likely to need a long-term care facility than people who didn't use the Lifeline service.

Lifeline helps preserve her independence. It gives you both the confidence to allow your mother to continue living safely at home.

My father says he is managing on his own. Why does he need Lifeline?
Lifeline is like insurance. He may never need it, but if he does, you'll both be glad he has it. It is reassuring to know that if your father has a sudden illness or injury, help will be on the way in a matter of minutes, even if he cannot move or speak.

My mother's neighbor checks on her every day. Why does she need Lifeline?
Between her neighbor's visits, your mother is left unprotected. She could fall and be unable to get help for over 24 hours.

A study in the New England Journal of Medicine reported that people found within one hour of a fall are 5 times more likely to survive than those who remain helpless for over 72 hours.

How much does the service cost?
It is surprisingly affordable. Subscribers do not have to buy anything or make a long-term commitment. They pay a low, one-time installation charge and a low monthly fee for as long as they have the service.

Also, there is a Lifeline Fee Assistance Program. Acceptance of the LFAP application enables qualifying clients to benefit from our service at a reduced monthly fee.

My grandfather is easily confused. Is Lifeline complicated to use?
It's simpler than using the telephone. All he has to do is press his Personal Help Button. The communicator automatically dials the Lifeline Response Center, and within seconds he will be talking with a Monitor who already has all of his important information.

And, before Lifeline service is initiated, a Lifeline Caseworker will visit your grandfather to explain the service and demonstrate the equipment. The Caseworker will also locate the best site for the communicator in the home, install it, and won't leave until your grandfather is totally comfortable using the service.

Is there a lot of equipment involved?
No, there are just two pieces of equipment: the Personal Help Button worn as a pendant or on a wristband, and the communicator.

Does my grandmother need to be in the same room as the communicator for it to work?
No, she can be in another room, on a different floor, or even outside in the yard - the signal will still be received. The Personal Help Button is completely waterproof (not just "water-resistant") so she should wear it is the shower or bath where many falls occur.

How reliable is Lifeline equipment?
Over the years, it has proven to be extremely reliable and trouble-free. In the unlikely event of a problem occurring that cannot be corrected over the phone, our local Caseworkers will do whatever necessary to quickly solve the problem.

We encourage subscribers to press the Personal Help Button at least once a month to reassure themselves that we're here and that the equipment is working properly